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Transforme los procesos de aprendizaje y construya equipos más capacitados para alcanzar el éxito empresarial

Contact Info
Calle Nuñez de Balboa 120
Madrid, ES
ponte@alilo.app
+34 919 46 43 61

TERMS AND CONDITIONS OF USE

Version: 2.0
Last update: February 18, 2026
Legal entity: EXO ESEPLUS S.L. (hereinafter, “alilo”)
Headquarters: Calle Núñez de Balboa 120, Madrid, Spain
Email: legal@alilo.app

1. OBJECT AND PARTS

These Terms and Conditions (hereinafter, “T&C”) govern the access and use of the alilo platform, consisting of the mobile application, the web administration platform, the LXD AI content creation module, the alilobot conversational agent and associated services (collectively, “the Platform”).

alilo is a product of EXO ESEPLUS S.L., a Spanish company with CIF B09870583, registered in the Mercantile Registry of Madrid. For operations in the Americas, the Platform is managed by ese Corp, domiciled at 66 West Flagler Street, Miami, FL 33130, United States.

These T&Cs apply to three user profiles:

  • Client / Company: Legal entity that subscribes a contract with alilo to deploy the Platform among its collaborators.
  • Administrator: Physical person designated by the Client to manage the Platform, create content and administer users.
  • End User / Collaborator: Employee or individual accessing the Platform through a corporate license granted by the Client.

2. ACCEPTANCE OF TERMS

Access to and use of the Platform implies full and unconditional acceptance of these T&Cs. If you are acting on behalf of a company or organization, you represent that you have sufficient authority to bind such entity.

For Corporate Clients, formal acceptance occurs by signing the corresponding commercial agreement, which incorporates these T&Cs by reference.

3. DESCRIPTION OF THE SERVICE

alilo offers an enterprise learning platform (LXP/LMS) that includes:

  • LXD AI Suite: AI-assisted content creation engine, with Text-to-Course capabilities, writing assistant and multimedia generation.
  • Knowledge Base: Digital repository of documents, procedures and lessons accessible through natural language search.
  • alilobot / alilo Agent: AI conversational agent that answers user queries based on the knowledge uploaded by the Client.
  • Delivery Platform: Course consumption module, learning traceability, gamification and communities.
  • SCORM export: Possibility of exporting content in SCORM 1.2/2004 format for use in external LMS.
  • Mobile Application: Available for iOS and Android.

The specific services contracted by each Customer are detailed in the corresponding Subscription Agreement.

4. REGISTRATION AND ACCOUNT

4.1 Account creation

The Administrators are registered by alilo at the Customer’s request. End Users are invited by the Administrator. All information provided must be truthful, up to date and complete.

4.2 Credentials

The user is responsible for maintaining the confidentiality of their access credentials. alilo will not be liable for any damages resulting from unauthorized use of the account for failure to comply with this obligation.

4.3 Minors

The Platform is designed for work environments. It is not intended for children under the age of 16. If the Client wishes to incorporate underage users, parental consent must be obtained in advance and notified to alilo.

5. OBLIGATIONS OF THE CLIENT AND ADMINISTRATOR

The Client and its Administrators undertake to:

  • Use the Platform only for legitimate business and training purposes.
  • Ensure that End Users have been informed of the use of the Platform and accept its conditions.
  • Not to upload contents that infringe intellectual property rights of third parties, that are illegal, defamatory, discriminatory or that promote illicit activities.
  • Maintain an updated inventory of active users and report terminations within a reasonable period of time.
  • Comply with applicable data protection regulations when uploading documents containing personal information of third parties.
  • Do not use the Platform to compete with alilo or to develop equivalent products.

6. END USER OBLIGATIONS

End Users agree to:

  • Use the Platform for training and professional purposes, in accordance with your company’s guidelines.
  • Do not share your login credentials with third parties.
  • Do not reverse engineer, decompile or attempt to access the source code of the Platform.
  • Do not use the alilobot agent for uses other than those authorized by the Client.
  • Do not upload content without authorization from your company.

7. INTELLECTUAL PROPERTY

7.1 Allyl property

The Platform, including its software, source code, interface, design, AI base models, algorithms, trademarks and logos, is the exclusive property of EXO ESEPLUS S.L. and/or its licensors. Any reproduction, modification or distribution without express authorization is prohibited.

7.2 Client Property (Contents)

All documents, materials, data and content uploaded to the Platform by the Customer or its users (“Inputs”) are and shall remain the exclusive intellectual property of the Customer. alilo only processes them as a processor, without acquiring any rights over them.

7.3 SCORM Outputs and Exports

The courses, modules and training materials generated through the Platform from the Client’s Inputs are the property of the Client. The Customer is granted a perpetual, irrevocable and free license for the use, hosting and internal distribution of the exported SCORM files. The resale or commercialization of such outputs to third parties without written authorization from alilo is prohibited.

7.4 AI-generated content

Drafts and content generated by alilo’s AI models (LXD AI) are delivered in “as-is” (as-is) format. The Customer is responsible for validation, editing and final approval prior to deployment. alilo does not guarantee the accuracy, completeness or adequacy of AI-generated content and assumes no responsibility for unvalidated content.

8. ARTIFICIAL INTELLIGENCE – RESPONSIBLE USE

8.1 Human-in-the-Loop

alilo employs generative AI models (Google Vertex AI) to assist in creating content and answering queries. All AI output must be reviewed and validated by a human before operational use or dissemination.

8.2 Limitations

AI can make mistakes, hallucinate information or generate inappropriate content. It should not be used to make critical decisions autonomously without human supervision, especially in industrial safety, health or regulatory compliance.

8.3 Prohibitions on the use of AI

It is expressly forbidden to use allyl AI capabilities for:

  • Generate misinformation or misleading content.
  • Create discriminatory, defamatory or offensive content.
  • Processing sensitive personal data without adequate legal basis.
  • Circumventing security controls or applicable regulations.

9. AVAILABILITY AND SERVICE LEVEL (SLA)

9.1 Guaranteed uptime

alilo guarantees a monthly Platform availability of 99.0% for customers with standard plan and 99.9% for customers with Enterprise plan, on a 24/7 schedule, excluding:

  • Scheduled maintenance (notified 48 hours in advance).
  • Incidents caused by infrastructure providers (Google Cloud Platform) outside alilo’s control.
  • Force majeure.
9.2 Technical support

Technical support response times are defined in the Customer Subscription Agreement. In general:

  • Critical Priority (P1): total service outage – response at < 2-4 working hours (depending on plan).
  • High Priority (P2): severe functional error – response in < 4-8 working hours.
  • Normal Priority (P3): general inquiries and support – response within < 24 business hours.

Support is provided Monday through Friday from 08:00 to 18:00 (local time depending on the customer’s region), by email, corporate WhatsApp and ticket portal.

10. PRICES, INVOICING AND PAYMENT

  • The current prices are those indicated in the Subscription Agreement signed with the Customer.
  • Invoices are issued at the time of acceptance of the contract or at the beginning of each billing period, as agreed.
  • Payment shall be made by bank transfer within the period indicated in the contract (generally 30 days from invoice issuance).
  • Failure to pay invoices within the agreed period entitles alilo to suspend access to the Platform, subject to 7 days’ notice.
  • Prices do not include taxes (VAT, ISV, or equivalent) unless expressly indicated. Applicable taxes shall be borne by the Customer in accordance with the laws of his country.

11. DURATION AND TERMINATION

11.1 Duration

The subscription contract has the duration indicated in the commercial agreement (generally 12 months), with automatic renewal unless 30 days’ notice of non-renewal is given.

11.2 Termination for default

Either party may terminate the contract for serious breach by the other party, subject to prior written notice and a 15-day cure period.

11.3 Effects of termination

Upon termination of the contract, alilo will maintain read-only access to the Customer’s content for a period of 30 days to export the Customer’s data. After this period, the data will be deleted in accordance with the Privacy Policy and the DPA. It is the Customer’s responsibility to download their SCORM exports and traceability data prior to final closure.

12. LIMITATION OF LIABILITY

Except in cases of willful misconduct or gross negligence:

  • alilo’s total liability arising from the contract shall be limited to the total amount invoiced to the Customer in the 12 months preceding the event giving rise to the claim.
  • alilo shall not be liable for consequential damages, loss of profits, loss of data, damage to reputation or any consequential or punitive damages.
  • alilo does not warrant that the Platform is infallible, error-free or uninterrupted, nor that the content generated by AI is accurate or suitable for all uses.

13. DATA PROTECTION

The processing of personal data is governed by the alilo Privacy Policy and the applicable Data Processing Agreement (DPA), available at alilo.app/privacy and alilo.app/data_processing respectively. For customers in the EU, Regulation (EU) 2016/679 (GDPR) applies. For customers in El Salvador, current Salvadoran legislation applies. For users in California (USA), the CCPA/CPRA applies.

14. JURISDICTION AND APPLICABLE LAW

For customers in the European Union:

These T&C are governed by Spanish law. Any dispute shall be submitted to the courts and tribunals of Madrid, Spain, without prejudice to the mandatory jurisdiction of the consumer.

For customers in El Salvador and Central America:

These T&C are governed by the laws of the Republic of El Salvador. Disputes shall be submitted to the courts of San Salvador.

For customers in Mexico and the rest of LATAM:

Disputes shall be resolved in accordance with the laws of the Client’s country, or by international arbitration under the rules of UNCITRAL if so agreed by the parties.

For customers in the United States:

Disputes are governed by the laws of the State of Florida and shall be litigated exclusively in the courts of Florida, unless otherwise agreed to by written arbitration.

15. MODIFICATIONS OF TERMS

alilo reserves the right to modify these T&Cs. Substantial changes will be notified at least 30 days in advance by email. Continued use of the Platform after the entry into force of the changes implies acceptance of the changes. If the Customer does not accept the new terms, the Customer may terminate the contract without penalty within the notice period.

16. VARIOUS

  • Severability: If any clause is invalid or unenforceable, the remainder of the T&Cs shall remain in full force and effect.
  • Non-waiver: Failure to require compliance with any provision does not imply waiver of the right to require it in the future.
  • Entire Agreement: These T&Cs, together with the Subscriber Agreement, the Privacy Policy and the DPA, constitute the entire agreement between the parties.

17. CONTACT

For any questions regarding these T&Cs:

EXO ESEPLUS S.L. (alilo)
Calle Núñez de Balboa 120, Madrid, Spain
Email: legal@alilo.app
Phone: +34 919 46 43 43 61